Return & Refund Policy
At Macizo International, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return and refund policy.
Return Policy (3 Days):
You may return any unused and undamaged products within 3 days of receiving your order for a full refund or exchange. To initiate a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Refund Policy (7 Days):
If you are not satisfied with your purchase and wish to receive a refund, you may do so within 7 days of receiving your order. To be eligible for a refund, the product must be unused, undamaged, and in its original packaging. Once we receive your returned item, we will process your refund within [number] business days.
Return and Refund Process:
- Contact our customer service team to request a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging and include any accessories or documentation.
- Ship the item back to us using a trackable shipping method. You are responsible for the cost of return shipping.
- Once we receive your returned item, we will inspect it and process your refund or exchange accordingly.
Exceptions:
Please note that certain items are not eligible for return or refund, including:
- Products that have been used, damaged, or altered in any way.
- Clearance or sale items.
- Customized or personalized products.
Contact Us:
If you have any questions or concerns about our return and refund policy, please contact us at Info@macizointernational.com. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Macizo International.
Last updated: 27/3/2024
Please review our return and refund policy carefully before making a purchase. By placing an order with us, you agree to abide by the terms outlined in this policy.